Terms and Conditions
1. Modification of Terms
We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.
2. Limitations of Use
You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use.
You agree to use the Website's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.
You agree to not abuse the Website. 'Abuse' includes, without limitation, using the Website to:
- Defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law.
- Harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
- Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
- Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
- Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
- Download or upload files that are unlawful to distribute through the Website.
- Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
- Cause an excessively large load on the infrastructure of the Website.
- Falsely use a password or personal identification number during logging into the Website, or misrepresent one's identity or authority to act on behalf of another.
- Violate this Agreement in any other manner.
Since we provide services and products in several countries of the GCC, this Website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.
3. Copyright and Trademark Notices
All content of this Website is: Copyright © Dnata 2008-2009. All rights reserved.
This Site is for the your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website. Dnata Holidays and any other product or trade names of Dnata referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trademarks of their respective owners.
4. Website Bookings
The Website is currently available for flights departing from the following countries only:
Bahrain
Kuwait
Oman
Qatar
Saudi Arabia
UAE
5. Use of Credit Card
We accept Visa, MasterCard and Diners Club credit cards online. At present we are not accepting American Express online. If you wish to pay using American Express, please contact us using your quotation reference by completing the contact us form. The credit card holder must be one of the passengers travelling. We accept credit cards issued in the country of departure and a few other selected countries. If you do not have a credit card, you may choose to pay in cash while visiting one of our offices. The credit card must be in the name of the lead passengers traveling and the same card must be carried at the time of travel. It may be required for verification and obtaining signature on a credit card charge form at check in time.
6. Security
We will take all reasonable measures to ensure information you transmit to us using the Website will remain confidential and protected from unauthorised access. Despite those measures, we do not warrant unauthorised access to that information can never happen. We will not be liable for any such unauthorised access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.
7. Security Information
To ensure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock in the bottom corner of your browser window shows a secure connection. For further information, please consult your browser's security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not.
8. Currency Conversion
Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorise the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
9. The Contract:
The Booking Form, these Booking Conditions, the brochures of which the Booking Form forms a part (if any) and any acceptance of a booking by Dnata Holidays (the "Company") form the sole basis of the contract between the Company and the person signing the Booking Form (the "Client"), who is deemed to sign for himself/herself and as agent for all persons included in the booking (whether named or not). The Client guarantees that he/she has the authority to accept, and does accept, on behalf of all persons included in the booking, these Booking Conditions. The Client also accepts full responsibility for paying for all persons included in the booking and for keeping such persons advised of the booking details.
A Contract will exist as soon as we issue our confirmation invoice. The Client is required to check its contents carefully and, in the event of any discrepancies, to contact the Company immediately.
No employee or agent of the Company has authority to vary these Conditions. In these Conditions "Dnata Holidays" means Dnata, a member of the Emirates Group of companies.
The Contract between the Company and the Client shall be governed by and construed in accordance with the laws of and applicable in Dubai and subject to the jurisdiction of the Courts of Dubai.
10. Booking
(a) A booking is made by a Client who submits a duly completed and signed Booking Form accompanied when appropriate by the required deposit or full payment. The Company will not accept any bookings other than those received on a completed and signed Booking Form (see rear of this brochure). A booking is accepted by the Company only if and when it issues confirmation of its acceptance of the booking and availability of the relevant accommodation, flights and other relevant facilities. Once the full payment has been made for an accepted booking, the Company will issue to the relevant document. The Client will be required to present this to the relevant hotel, car hire or other supplier of ground services included in the booking in order to obtain the relevant services.
(b) Where a booking is made directly by a Client with the Company, communications to the Client will be sent to the address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to the agent who, as regards communications from the Company to the Client, is the agent of the Client. All monies paid to the travel agent are held by it as agent of the Client until such time as the booking may be accepted by the Company and thereafter as agent of the Company.
11. Payment / Deposit
A deposit of 10% (minimum AED350) of the total holiday cost must be paid by the Client within 24 hours of confirmation of the booking. The full amount/balance is payable for all bookings made at least 28 days before departure. If any money, be it a deposit or full payment, is not received by the due date, the Company reserves the right to treat the booking as cancelled by the Client who will then be liable for the cancellation charges specified in Clause 6(b)(ii) below. If, for any reason, a booking is not accepted by the Company, all monies paid to the Company by the Client for that booking will be refunded and the Company shall have not have any further liability to the Client.
N.B Some of our air fares and land arrangements must be paid in full at the time of the booking and also carry a 100% cancellation charge. If this is the case, we will advise you at the time of booking.
12. Facilities included in or excluded from the holiday price
The price of any holiday booked includes only the items specified in your confirmation. It does not include items of a personal nature including, but not limited to, insurance, transport to or from the airport at the point of first departure, refreshments, meals unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the Client. Hotel check-in/out times are fixed and there are no guarantees for early/late check-in/out unless paid for.
13. Travel documentation
It is the personal responsibility of all persons included in the booking to obtain and carry a valid passport and other documents including visas and international certificates of vaccination required for travel to, from and in the holiday destination. The Company shall not be liable for any inconvenience, expense, loss or damage of any kind incurred by reason of failure to obtain or produce, or by the loss of, such documents.
14. Change or cancellation of bookings
(a) By the Company
It is unlikely that the Company will have to make any alteration to a booking which has been accepted by it, but sometimes circumstances change and alterations have to be made. The Company reserves the right to make alterations but, if any such alteration is material, it will offer the Client the options of accepting the alteration or accepting any other holiday which may be offered by the Company or cancelling the booking and receiving a full refund of all monies paid. A material change for this purpose means (A) a change to the departure date (but not a change to a flight, flight times or flight routes) or (B) a change to a lower standard of accommodation. If the Client accepts a change to a lower standard of accommodation, a refund will be made to reflect the lower cost of accommodation.
The Company may cancel a booking at any time when necessary because of events beyond its control, or an overbooking which arises from the default or omission on the part of any person such as a carrier or a hotelier providing any services comprised in the booking. The Company will inform the Client of any such event as soon as practicable, and at its discretion refund monies paid or, where practicable, offer the Client a comparative alternative holiday for any booking so cancelled. The Company will be under no further liability to the Client whatsoever in such circumstances. The Company shall not be liable for any changes to a holiday made after departure due to events beyond its control.
Examples of events beyond the control of the Company include but are not limited to war or threat of war, civil disturbance, political unrest, terrorist activities, industrial disputes, strikes, fire, floods and other natural disasters, acts of God, acts of government, closure of airports, weather and failure of a carrier, hotelier or other person to operate services for any reason.
(b) By the Client
If the Client wishes to change his/her booking after confirmation, the Company will endeavour to accommodate these changes. In view of the additional work involved the Company reserves the right to make a charge of AED200 each time a change or amendment is made to a confirmed booking at the Client's request. Any alterations to a confirmed booking requested less than two weeks before departure will be treated as a cancellation of the Client's original booking and cancellation charges as detailed in paragraph 6(b)(ii) below will apply. Any new arrangements will be regarded as an entirely new booking. All requests for alterations must be made or confirmed in writing.
N.B Certain travel arrangements may not be changeable after a reservation has been made and any change request could incur a cancellation charge of up to 100% of that part of the booking.
Should a Client wish to cancel a booking, the Client must give the Company written notice to that effect signed by the Client. Cancellation will take effect on the date of receipt by the Company of such written notice. To cover the estimated loss to it caused by cancellation, the Company will apply cancellation fees which are payable by the Client in accordance with the scale below:
Cancellation Charges:
The below cancellation charges are valid for all inclusive holiday packages which include flights, hotels and other services
| Days before departure | Percentage of total holiday cost |
|---|
| 29 and over | Deposit Only |
| 28-21 | 30% |
| 20-15 | 50% |
| 14-7 | 75% |
| 6 - 0 & no shows | 100% |
N.B Peak Season bookings - due to airline and hotel requirements, full cancellation charges may apply during the following periods - New Year, Eid holidays and school holidays.
For accommodation and land only bookings, cancellation charges may vary and will be quoted at time of booking.
The Client's attention is drawn to the insurance cover available from the Company to protect against such risks.
(c) Refunds
Refunds will not be made for services not used by the Client except in accordance with the above provisions where notice of cancellation of a booking is received by the Company.
All refunds which are due to the Client will be processed within 30 days of receipt of written cancellation. No refunds will be given for unused services.
15. The Company's responsibility and Conditions of Carriage
(a) General
The Company does not accept, and hereby excludes, all liability for the acts or omissions whether negligent or otherwise of airlines, coach operators, hoteliers or any person providing goods or services in connection with any booking, unless such person is either employed by it and acting within the scope of his/her employment or is its agent under its control.
The Company accepts no liability for any loss or damage caused by events beyond its control.
Where properties are not featured in the Company's brochures, the Company will not be liable for any claims that such properties booked by the Client's express request do not satisfy the Client's expectations.
All information concerning the hotels and resorts used by the Company is continually checked to ensure that it is correct at the time of booking. Every effort has been made to ensure that the accuracy of descriptions and information. However, the Company is not always able to control all components of the holiday arrangements and it is possible that an advertised facility may be withdrawn due to weather conditions, lack of demand or for hotel maintenance and renovations. For this, the Company accepts no responsibility.
All airlines and cruises are subject to operational delays, change of aircraft / ship and routing, over which the Company has no control, but when such changes are made, the Company will endeavour to minimise any inconvenience.
(b) Third Party Conditions
The Company is not itself a provider of accommodation, ground services or tours nor does it control the third parties who provide such services in connection with the Client's booking.
All bookings are accepted and all arrangements are made by the Company subject to (A) any and all conditions imposed from time to time by airlines and sea, rail and road carriers, car rental companies, providers of accommodation, catering and other services or other facilities connected with a booking and such conditions will apply to the Client as if they were incorporated into these Conditions and (B) any law, direction or order imposed from time to time by any competent authority.
Some of the Third Party Conditions referred to above seek to exclude or limit the liability of the third party concerned: for example, the liability of airlines is subject to international conventions which govern and may limit liability to you in respect of compensation for death or personal injury, loss of or damage to baggage and personal items and delay. The limitations of liability are contained in your airline ticket(s) and form part of the terms and conditions which govern your carriage by air. You acknowledge that the terms and conditions which govern your carriage by air shall be deemed to be incorporated by reference into your Contract with the Company.
16. Complaints
Should the Client have any cause for complaint during the holiday, the Client must immediately inform the relevant supplier (e.g the hotelier, airline etc.) or the Company's resort representative (where applicable), who will endeavour to rectify the problem. In the unlikely event that matters cannot be resolved to the Client's satisfaction within resort, a complaint must be submitted in writing to Customer Services, Dnata Holidays, 1st Floor, Dubai Airline Centre, Sheikh Zayed Road, PO Box 1515, Dubai, UAE, within 30 days of return from the holiday. The Company will not consider complaints made outside this time period.
17. Prices
All fares and prices quoted here are indicative only and are correct at the time of printing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect prices quoted here. In spite of a deposit or full payment being made, any such increase in price must also be paid by the passenger. If the increase is unacceptable, the Client retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering the Company's cancellation costs. For Clients wishing to travel in Business and First Class, supplements are available on request
If any term, condition or provision of these Booking Conditions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of all other terms, conditions and provisions hereof shall not be in any way adversely affected thereby. The information contained herein is accurate at the time of publication. However, in the event of any difference between the products featured in Dnata Holidays brochure and those contained within these terms, kindly contact your Dnata Holidays representative for further information.